RB
Rey B

1 reviews | Active since Dec 2012

17 Mar 2015, 09:01

LIAINGDISHONEST COMPANY

Fisrtly I got a bill for double my normal amount. Upon checking the statement it came down mostly to data charges. This month my account already sit in an excess of R800 rand even though I still have minutes and data usage left from what Iget monthly. I have phoned and enquired regarding this and was told it would take 2 -24 hours for them to give me an answer on wht I have been charged. This morning(+- 24 hours later) I got told that my minutes are only for Cell C to Cell C calls and any other calls gets charged!!! This has never been like this for the last 2 years so how can my contrat change with outme knowing or even giving permission. I am getting charged all of a sudden for something I have never been charged for and the Call Centre asnwer for this! \ It doesnt mean that if has not been like that before that it cant be like that now"!!***!!To top it off now my enquiry can only get resolved within 7 day!!! """

0
Replies (1)
Autopage
Autopage's reply17 Mar 2015, 14:58
Official
Hello ReyB111,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage