1 reviews | Active since Oct 2012
Lack of service
In December 2014 my cell phone account was transferred from Nashua Mobile to Altech Autopage.<br> I signed documentation to confirm that I am aware of this change and that my account will be 'moved'to Altech as is and that all my (then) current details will be sent to them.I then subsequently received e-mails and communication confirming that Altech is now my sevice provider. II received an invoice in FEB2015 noting that my account is 3 months in arrears.contacted Altech and was advised that according their system I am loaded as a cash paying client and I am in arrears as a non-paying client. My lines will thus being suspended. Contacted Altech 16/02 . I eventually spoke to one Jocelyn Haskin who is a supervisor at Customer Service. She was not very helpful and spoke in a very condescending manner to me.Point she tried to make in her conversation,oI have not paid my account thus the lines will be suspended even though this was their error.up to Today 22 April I have now made more that 10 calls to Customer Care as my line is suspended almost every week eventhough I was assured that all is sorted with my account?i have spoken to several Team leaders and no1 has ever contacted me back.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
