Lack of feedback/ Zero Response

I have a query with my billing which is approximately 1 month old. I have completed forms as requested. Several emails have been sent to Patience but there is ZERO response.<br> <br> I have also emailed Vivienne Geldenhuys who according to the profile is responsible for Client Excellence! And strives to find a solution for every problem! Really?<br> <br> I am disputing my bill however debit order has been taken.<br>