RS
Rosalia S

1 reviews | Active since Jun 2015

09 Jun 2015, 12:03

LACK OF CUSTOMER SERVICE!!!!!!

I have signed a cell phone contract with Autopage on the 23/04/2015. I have only had problem since then and do not know what to do anymore. <br> 1. Wrong Device received - Costs me more monthly<br> 2. No service when contract was activated, due to the package being loaded wrong and the sales consultant had to log a call for this to be corrected, I confirmed with her that I will not have extra charges.<br> 3. Wrong Banking Details was loaded - I phoned corrected it, confirmed on four different phone calls that it will go off and that my account will not be suspended. The debit order only went of 6 days later!!! I was phoned by someone that said, the payment is only going off now, because he was not at work to authorise it, so if he is not there, does everything stand still???<br> 4. Wrong Bill due to Problem 2 - as I am being charged for minutes, sms's and data that is part of the package (AND I DID NOT GO OVER THE LIMITS)<br> 5. My service was suspended due late payment (PLEASE SEE PROBLEM 3)<br> <br> There are not enough characters to explain my full frustration!!!<br>

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Replies (1)
Autopage
Autopage's reply09 Jun 2015, 12:03
Official
Hello stiborr,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular