LACK OF COMMUNICATION AND POOR SERVICE

ON 7TH JANUARY RECEIVED A SMS STATING THAT I AM DUE FOR AN UPGRADE SO RETURNED THE CALL JUST TO BE TOLD THAT THE PHONE WILL BE SENT IN A WEEKS TIME BUT NOTHING HAS ARRIVED SINCE THEN..I HAVE CALLED MORE THEN 5 TIMES BUT NO RESPONSE..PATHETIC SERVICE FROM SUCH A COMPANY .