LACK OF COMMUNICATION

My iPhone 5S was booked in for repairs on the 12th of December at the Parow Altech Autopage branch. On Tuesday the 12th of January I received an sms that my phone as been dispatched to the Autopage store in Parow centre and that I can collect it within 4 days.On Wednesday I received a sms saying it has been booked in for repairs at the Parow centre. I then phoned the Parow centre and Enrico confirmed that they haven't received the phone yet. On Friday the 22th of Jan, i received an sms stating that the phone is at the repair centre. I then phoned their their customer service to find out what the story with my phone is. Their consultant then told me that the phone was book in again for repairs because there is a problem with the imei number. Today, 1st of February, I spoke to Katlego and he told me the phone is still at the repair shop. I asked to speak to a manager regarding this issue because I urgently need my phone. He said I cannot speak to his manager because their policies prohibit them to forward the call to the managers. All i want to know is when can I expect my phone. REF AUTO62014. It seems no one is able or willing to help and solve the problem.