Lack if professionalism and client service

Very disappointed in the customer service provided by Tanya from Altech Autopage in Paphos Park, Devereux Ave, East London. She lacked professionalism and did not assist me with my query. <br> <br> While I was sitting with Tanya, she was on a chat site. She did not have any interests in my query and spoke to other customers/and even got distracted by begger on the outside of the shop. She lacks basic knowledge of the services/packages offered by Autopage- and even proceeded to lie to me and said that my open line contract cannot be changed to a top up. She said that my query had nothing to do with them and that I should call the debt department myself to solve this matter. She offered no solutions. <br> <br> Thank you to her colleague- Crystal who did her job for her and assisted me with my query. Crystal called the debt department and emailed my proof of payment to them. She advised that it would take a couple of days and that I should come in later this week and everything will be sorted. Furthermore, she would assist me with my change in contract (estimation of R350 penalty for the change) and to setup a debit order for next month. She was friendly, professional and provided solution