RV
Rudolf V

1 reviews | Active since Oct 2013

10 Mar 2015, 13:45

Keeps on billing after account cancellation

Altech Autopage keeps on billing me after I have sent notice of my account cancellation. Please help me.<br> Dear Autopage,<br> <br> I sent my cellular phone contracts (x2) cancellation notification on the 02-12-2014 already. I was notified that my contracts expire on the 15 February 2015. Please ensure my contracts are cancelled on the 15 February 2015 as per your email below.<br> <br> <br> From: Rudolf De Villiers <br> Sent: 26 January 2015 10:25 AM<br> To: [Email Removed]<br> Subject: FW: Altech Autopage Cellular: Service Desk Notification<br> Importance: High<br> <br> Dear Autopage,<br> <br> I sent my cellular phone contracts (x2) cancellation notification on the 02-12-2014 already. I was notified that my contracts expire on the 15 February 2015. Please ensure my contracts are cancelled on the 15 February 2015 as per your email below.<br> <br> Kind regards<br> <br> <br> From: [Email Removed] [Email Removed] <br> Sent: 04 December 2014 04:48 PM<br> To: Rudolf

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Replies (1)
Autopage
Autopage's reply10 Mar 2015, 18:02
Official
Hello Rudolf De Villie,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage