Keeping your promise

on 03/09/2015 i called the contact centre to find out why my account was debited for an amount which i did no agree on (this after sending numerous emails to [Email Removed] you just get an automated response that doesn't even answer your request). i spoke to 2 consultants Olwethu Dumane (who hung up on me), Lenton Malakane (who tried to assist but got irritated with me and started being rude) i was then transferred to a team leader (Aldrin Ridgard) i asked him why the amount that is being debited is increasing every month and he could not find a reason he advised he will escalate the matter and provide feedback within 7 working days (latest by 15/09/2015) to date i did not hear anything from them. when calling today i spoke to Janeeta Dukey who advised that Aldrin and his supervisor is not available and she cannot transfer the call to someone else since the account is in my husbands name? yet they debit the premium from my bank account? i asked for a complaints process or contact number she advised that is none i must send an email to [Email Removed] i just wants someone to advise why the amount being debited from my account is increasing every month