bW
bradley W

1 reviews | Active since May 2015

14 May 2015, 09:42

JUST NOT INTERESTED IN DELIVERING A GOOD SERVICE

Called the customer service line, listened to their voice recording for +-15min and eventually gave up as life goes on. Tried a litte later but this time instead of selecting compliant option I selected new business option and load and behold the call was answered in about +-2min which tells me either they getting loads of compliants which I can now believe or they just ignoring compliants...who knows. Back to the story I spoke to Kyle from there customer service centre on the 6th of May about why my credit account was depleted as if we look at my average monthly usage there is no way I used +-R700 from the end of April to the 1st or 2nd May. So I just asked them to investigate the reason did not accuse them of anything...and to date I still dont have an answer, after hounding Kyle he now asks me for my cell number and ID which tells me nothing has been done from the 6th of May to the 14th of May...I was told he would get back to me the same day or at worst the next day. So it is a big thumbs down for Autopage, anyone reading this...I have been a client of theirs for -+20years just be prepared for very average service. Called Westwood Mall store to be put on hold for 10min..then

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Replies (1)
Autopage
Autopage's reply19 May 2015, 16:47
Official
Hello bwebb@,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage