Just no service!

Wednesday I cancelled my contract and paid in R1400, after 4 days, the contract is still running. Also on Wednesday I took out a new contract and the new number is still not active on the network. Thursday I went in and they said I must wait 24 hours. On Friday I went in an they saw the proof of payment was not attached to cancel the contract. They also saw the docs for the new contract were not attached. So I waited another 24 hours. Nothing happened. Went in yesterday they said the new number was not rika'd and it is now done it will all be ready in 10min. After 2 hours I went back once again sitting waiting in line... Now they say the problem is with Cell c. Well, I am still waiting... If going in was easy, it would have been another story BUT you are always having to wait in line for up to an hour, the phones are ringing NON STOP and no one is answering. I think it is very bad management and they see what is going on but not doing anything about it. Everyone that sits in line complaints and everyone agrees that phoning in is not an option as they don't answer so we are left with no choice than to go in and sit and wait. The owners are Pieter and Susan van der Merwe