JUST NEED AN ANSWER

Good afternoon. What gets me, is why I, the customer, keep phoning Autopage to find out what's happening with my upgrade and till this point from January, I have not received one single phone call. Everything there's a new story. Last week I found out my new iPhone was actually delivered to the Midrand Headoffice (not sure why) and it has since been returned because I never collected the phone. Nobody let me know the phone is there in the first place and the weeks since, none of the consultants on the phone even knew it was there, they kept telling me there's a big back log. Someone only last week did someone realize I actually had a phone early FEB already. No I'm told I must just wait for a phone. Nonsense. Why was I not informed of my phone and why do I just have to accept that even though it was their mistake, I will just have to wait indefinitely for a phone. Indefinitely, because there are no answers whatsoever. My old phone is acting up and I want my new phone now. Put me back in the front of the queue or make a plan quickly. I pay a lot towards Autopage and I've waited long enough with bad service. Enough now, get me a phone please, it's time. Thanks. AJ Henning