Just keep waiting for my iPhone 6

I upgraded both my voice contracts with Autopage at the beginning of January. After repeated enquiries and even canceling one of the contracts I have had no feedback as to the expected arrival date of my iPhone 6. After two months my patience is really running out. No one at their upgrades department is taking ownership of my problem. When I upgraded the call centre agent told me it would take 2 to 3 weeks and it's been 2 months. Which I wouldn't have minded if they just let me know and kept me informed as to the status of my upgrade. I just can't believe how companies can treat their loyal customers like this and stay in business. This is the second hellopeter complaint I am writing about this issue as the first time round I was told they would get back to me and they never did. I just hope their CEO sees this and that some heads would roll and someone in that organization would take personal responsibility to help me.