TC
Tania C

1 reviews | Active since Feb 2015

29 Oct 2015, 12:07

Itimised Billing

Good day,<br> I am outraged at the attitudes of your Company. Please be advised that this serves as confirmation that I will be cancelling my debit order with FNB for account 1.***4 with immediate effect. I called in at 11.10 today 28.10.15 and spoke to one of your consultants Nonhlanhla to request an itemised billing and was promised that it was on its way to me so much, so that she confirmed my e mail address. Nothing was received by 11.50 when I called back and was then told because I wasn't the account holder I could not request it. If you look at your records the debit order payments have been coming off my FNB Gold Cheque account every month. So saying this, if im good enough to take money from,then I should be allowed to request a billing. Therefore I have been into my branch of FNB and cancelled the debit order from this month onwards and wish you good luck retrieving your monthly payments. I am after not the account holder for this account so why must I pay for it.<br> <br> Regards <br> <br> Tania Curran<br>

0
Replies (1)
Autopage
Autopage's reply29 Oct 2015, 15:54
Official
Hello Tania Moreira,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,