ITC refference

i called yesterday blacklisting my device that was taken from me on Monday. Pretty told me she did blacklist the device and i should contact call center in 2 hours as she sent the email to blacklisting department. i then called around 10h00 and was informed that it hasnt populated and should call again later. i then called at 15h00 and the gentleman i spoke to told me the same story that should call later maybe it will reflect ( None of the consultant i spoke to yesterday mentioned 3 days | 72hrs) , the last one i spoke to said and assured me that it will definately reflect this morning at 8h00. i then issued numbers where the ITC No! can be sent. <br> <br> So today at 10h30 i called and spoke to Kate Mabela who then informed that the query is still logged and it takes 3 days??? she explained the process which i wasnt told yesterday and i then insisted to speak to a supervisor and request that they put such info in writting so that i can open a case with SAPS , Kate denied me privilege of voicing out to the supervisor.<br> <br> why Pretty never cared to explain the process and protocol at first ? ive wasted more that R150 calling the contact center. this is bad service and want this sorted soon.