IT DOESNT GET ANY WORSE THAN SERVICE FROM AUTOPAGE

My cellphone was ****** on Sat 2 May 2015. I called the call centre on Sunday 3rd May 2015. Was told by agent that the phone will be blacklisted and sim was suspended and to call back the next day for the ITC number. An ITC number is needed for insurance purposes. On Monday when I called back, no-one was aware of my previous call and I was told that an ITC no. will then be ready the next day. On Tuesday, same story, repeat of all information with agent- IMEI no, etc and yet again, no record of blacklisting and no ITC no. On Wednesday, a team leader finally gets on the call and informs me that a strange cell number, not my own was picked up last used in my ****** cell phone. This news being very strange as the first call centre agent confirmed on Sunday that my ****** sim was suspended. I am being billed every month for the sim I reported ******, so how on earth are they managing to bill me if they claim I am not using the sim? R1000-R1500 a month on charges to my sim- they claim I am not using! Good Lawd its ridiculous to fathom the level of incompetence! Was assurred Ill be contacted once the ***** department investigates. Still waiting for a call! Gideon! What do I do? ombutsman?