1 reviews | Active since Apr 2015
Issues still not resolved!
I complained last month about various issues I have been having regarding my data allocations and charges. I was contacted by a consultant, Marco, who emailed me explaining everything and ensured me that my data allocation would return to normal. On the 30 April I received 2 SMS's from Vodacom saying my data bundle had been changed - I assumed this was a notification of it being changed back to 750MB as opposed to the 450MB you changed it to without my knowledge or consent. On the 1st I checked my balances and i had been allocated all of 200MB which is not correct. I reported the matter to a branch and emailed Marco directly. I have received no response from him or any other consultant regarding the matter for over a week now. I am also querying the original unauthorized change in my data per month resulting in nearly R1000 of additional data charges over the 3 months of me not being aware of the change in data - therefore my account must be credited as Autopage is responsibly for this mismanagement of my account.<br> <br> Please will someone contact me immediately to resolve these issues. I cannot be left with depleted data and/or another exorbitant data bill!!
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
