SK
Sameer K

1 reviews | Active since Nov 2010

26 May 2015, 12:32

iPhone 6 Plus Broken on first day out

Hi<br> <br> I am writing this email to express my deepest dissatisfaction with Apple South Africa and well as my service provider. Unfortunately i am unable to find any other means to escalate my complaint other than the one i am using now. I received delivery of the 6+ on 18 May 2015 and on Wednesday the screen broke in my pocket, near the volume button.I immediately went to my nearest iStore (Gateway) to which i was told they cannot touch the phone i must go to my service provider( Altech Autopage facilatated from Vodacom). I thereafter went to Autopage to which i was told it was my fault and i must fix it myself. I went into a nearby repair store callled iFix and they quoted me R4500.00 and i will lose my warrantee <br> Problem is <br> 1. Its not my fault<br> 2. iStore refuses to touch the phone<br> 3. Altech Autopage says it my fault, <br> 4. Even if it was my fault i dont have R4500.00 to repair a cracked screen of a phone which is now only 8 days old. and lose my warrantee<br> As said previously i am a loyal Apple customer and already have many products, and this is no way for me to be treated. Basically i am being told to sort it myself

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Replies (1)
Autopage
Autopage's reply26 May 2015, 15:58
Official
Hello sameerk123,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage