iPhone 5 replacement policy

Good day.<br> <br> I have had cellphone contract with Autopage for the past 5-6 years and always seem to have a issue one way or another. I currently have a iPhone 5 on a cell c contract through Autopage. This phone for the past 6 months has given me such issues with Battery life, signal, and speaker phone. I did some investigation into the battery issue and found that Apple released a defective batch of iPhone 5's. These phones had issues with the battery and as a result they did a replacement program. When i contacted my Autopage branch they tell me that they need to send my phone away for minimum of 3 weeks to investigate the issue. I don't see the need for this as the iStore and Apple website both confirmed in writing that my phone qualifies for the replacement program and either my phone or battery must be replaced by my service provider.<br> <br> I expect this to be resolved without me losing my phone for weeks to just confirm what is already known. I have tied to contact the call center to speak to someone, but everytime wait for atleast 20min before someone answers, and on 2 occasions my call has been dropped.<br> <br> Some please contact me and assist in resolving my problem.<br> <br> Thanks