international roaming activation

For 5 days in a row my daughter had to contact autopage to have data roaming activated and it's still not done. I'm in Hong Kong with limited contact to my family. I'm unable to use my cell phone unless I'm access wifi. Do your staff know what to do. Please sort this out asap. I've logged 3 complaints via your web and still no response. I've never had such poor service from you in all the 10 years I've been doing business with you.