Insensitive customer care attitude

I repeatedly went to Autopage outlets to solve my roaming issue, I have sent 5 complaints via my online service with not even a response, I have sent 4 complaints via their home page contact us service, all i get is an automatic reply email highlighting their high volumes over the festive period, its now February. I requested that my roaming facility be activated in December yet nothing has been done, I left SA for Namibia to find that I have no service. Its two weeks on with NO COURTESY response or even suggestion of trying to solve my issue. My profile details are all in order and I have been an account holder for over 10 years, yet they take my money monthly. It is extremely disappointing that Autopage has NO regard for loyalty