ZS
Ziyanda S

1 reviews | Active since Jun 2016

17 Jun 2016, 11:32

Increasing Bill from a reported contract 3G card moderm

<p>I bought a 3G MTN moderm card through Autopage in April 2014 and Autopage has been debiting from my account since then.</p> <p>My issue is the 3G MTN moderm card got lost and whith Autopage being closed I can only go to MTN providers to request that sim card be closed because whoever had access to the moderm was using it and my bill was increasing monthly.</p> <p> </p> <p>I settled the bill early in January and the following month my bill was more that the agreed monthly installment, I called the MTN customer service number, I was given another number where I still got no help, I then went to MTN store and requested to have my contract 3G MTN moderm card number swapped wtih a new number.</p> <p> </p> <p>I was given a new number ********** 212, SIM ********** 177C6602W13.1, after doing all of that my bill is still continuestly high and when I contacted the specified number it was going through someone's phone and later the I received a call back from this number ( ********** 212) reflecting "SHAUN" as the name of the person to be called back.</p> <p> What irritates me is I went to the MTN branch at Festival mall to get this sorted but still the sim swap from the providor is done incorreclty, yet I have to continuesly pay the incurring bill which is not fair on my side.</p> <p> </p> <p>I tried call Autopage to assist me with this matter they are also reffereing me to MTN to request sim SWAP, I do not know how else to get out of this misserary especially with Auotopage no longer operating and have no properl line of customer service for its client.</p> <p>I am irretabley Annoyed By MTN</p>

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