Incorrectly SMS's and Soft Locks Nashua customers

A week ago Altech incorrectly sent out a SMS to all previously Nashua Mobile customers informing them that they owe Autopage R2877.81. Today, nearly a week later, they have soft-locked all their previously Nashua Mobile clients without any warning, stopping us from making any outgoing calls. This has happened to every Nashua clients I know. I spoke to Prescila who is my account credit controller and she stated this would be resolved in 15 minutes on all of my accounts with a reboot, my phones are still not working and haven't been the whole day!!!<br> <br> Please can this be urgently resolved and can all customers be refunded for this termination of service?<br>