Incorrect package

I upgraded my cell contract in January that is used by my mother and it has always been a top up contract and to date I still don't have the intention of changing it to an open line but the Indian consultant who worked at the centurion branch upgraded my the contract to mylife package and I confirmed with him several times if it is not an open line he said no it is still a top up. To my surprise they started debiting my account with 2800 and I thought it was a mistake and reversed it, second time it I logged a case *** on 21.03.2015 but no one responded so I called again and all I got was the invoice then amount increase on a naedo debit of 3300 then a called again speaking to a white lady who was helpful and told me to pay my monthly premium of R211 by 4 and reverse the other debit as she saw the instruction was not adhered to. The same week I went to the store to try to resolve this issue but all I got was that the consultant who messed up was not there otherwise they would debit the bill from him and at the same time they were confessing that the package is a mess. To date the no one from autopage has contacted me with this regard except debt collectors. I'm dismayed