Incorrect information provide

Call ref no. 735749 for the 23/06/2015 at 09:12 am<br> I just received a bill of R822.43 which I will not take this lying down lightly... I called in on the 23/06/2015 at 09:12 am spoke to a consultant that had an attitude she made me feel stupid when I asked a simple question as to why I am being billed so much as to my understanding when I upgraded I was told that I would pay R350 on the 20th June 2015 with no extra cost or charges. The consultant(Nomsa) advised me that it will also be best that I take the insurances as well for the phone because of its value which I did and when I took up the insurance I was informed that the insurance will only go off in June and not in May 2015. So on the my bill I have been charged for May why were as I told that it will only start going off in June 2015. So when I received the device I did my sim swap and was told the BIS has been cancelled which I will not be charged for in June 2015 and I will not be able to use the phone for internet which I could not so I bought my data for the new device. So speaking to the consultant today she made feel stupid as she kept on asking me if I am sure the BIS was cancelled as from her side it was never canc