Incorrect Information Given - Money Lost

I have been outside of the country since November 2014 and will only be returning in December 2015.<br> I subsequently contacted Autopage Customer Service (***), after I Activated International Roaming on the account via Internet, as there was a huge amount of money on the account that was accruing since November 2015.<br> <br> My query to the Call Center person was, if I would be able to CONVERT the money on the account to Data and be able to use the data abroad. The person (who I can not recall) assured me that I will be able to do so and that I would be able to use this data.<br> <br> I then converted money from the account to to data (Approximately R1000) which then would expire in a month's time to use to Skype etc. back home.<br> To my surprise I was not able to use this data abroad.<br> <br> The month for the validity of the data has not long since passed and I subsequently lost R1000 due to misleading information from the person who assisted with my query. This was not a mistake from my side and I wish to have the MONEY brought back onto my account so that I would be able to at least use it with normal Calls with International Roaming.