incorrect info /no feedback

today 15/07 I still haven't received any feedback from Autopage after I have put this complaint in .<br> today 6wks from device being sent for repairs I still don't have the device , and received an sms saying it is being dispatch and that I should wait another 4 working days ? when dealing with my insurance on phone im advised that theirs nothing I can do about my device being delayed /longer than 6 wk period .<br> <br> totally disgusted ! why didn't you just issue me with a new device instead of having me wait longer than advised ? who do I deal with ? cause every single person I speak to cant help me with my question ....can I claim for waiting longer than 6 wks ? is there some way I can be met halfway in this matter ? at the end im paying for a service that is not done according to customer satisfaction.....or is it all about use just receiving your payment for a job done ? <br> <br> I need an answer on this URGENTLY , cause im paying yet I don't have a device .<br> <br> complaints cant even be handled <br>