Incorrect info given & protocol not followed

Pathetic service!<br> I took out a contract with Autopage Pavilion for the S6 Edge+ in the beginning of November and was given wrong information regarding insurance on devices by Preglan. A week or so later I go back to the store to insure my device and Preglan assists again by connecting the insurance on the system (he gave me NO paperwork to sign).<br> My phone was ****** in December and when I went through to claim, I was told that insurance rejected it because the contract sim was not in the phone. I was not told it has to be used 24/7 for the insurance to be valid, nor did I have documents to read up on at home.<br> Preglan coincidently resigns and cannot be contacted.<br> As a person with common sense, if I was told about the clause regarding the contract sim, I would abide by it because R14000 is a lot of money to let go down the drain.<br> I was told by a store assistant that the claim will be re-submitted and feedback to follow 7-14days but still no news. I even posted on your Facebook page on the 28/12 and was asked for contact details. No one has contacted me since.<br> I refuse to pay R629 for 22 months for no device. Absolutely enraged by this service.