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warren S

1 reviews | Active since May 2013

27 Jul 2015, 07:39

Incorrect Billings/failure to reply

Good Day,<br> <br> This is the second time I am raising an issue with the same company. <br> <br> In February or March, my previous contract with Autopage was about to expire, when I got an call to request me to extend my contract, which i agreed to extend only the 2g Contract on my tablet @ 89 per month, which I agreed. Subsequent to this I was getting invoices for in excess of R300.00. When i questioned this with he same sales person, i was then only told of the fact that there is some web pages that keeps running, hence the high bill. I then informed the sales lady, Bianca Letts, that this is unacceptable and that this was not made clear to me at the beginning of the sale. She then indicated that he contact will be amended to R91 per month- top up (2gb top up - ref A***) with effect June 2015. Now in July , AGAIN I and debited with in excess of R300!! I have had poor service, broken promises and misguided information from this company on two separate instances. <br> <br> Can someone at this company please call me and assist and I am losing my mind here!!<br> <br> Regards,

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Replies (1)
Autopage
Autopage's reply27 Jul 2015, 14:13
Official
Hello medical1,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,