Incorrect Billing requests ignored

My wife has been a loyal Autopage customer for many years. <br> Suddenly last month she was billed an unusually high amount (around R5000) from a sim card linked to her account that we were unaware of. There was no notification from Autopage, no query, not a word!<br> <br> We raised the complaint the Autopage branch (Mount Edgecomb), who were not interested in assisting. We then send a mail to your ***** department via them. this was not even acknowledged, never mind actioned. <br> We then went as far as emailing your legal department, No response either. I mean not even an note to reference!<br> <br> To add insult to injury, you billed us again (R2000+) after canceling the sim card that was issued in our minds **********ly issued. <br> <br> This is our last attempt to have this addressed before taking Autopage to the relevant bodies (ICASA) and legal action. <br> Why must we as consumers be left in the dark when your company have serious issues regarding false usage and absolutely no interest in resolving these. <br> <br> <br>