Incorrect Billing / No Justification Why

I recently took over an account from my previous employer. Both myself and my ex-employer went to the Centurion branch in 11/15. The teller who assisted us was named Hendrik. He was very helpful in transferring the account into my name. Before either one of us signed the new documentation we both asked will there be extra costs to the account (transfer costs etc). We were ensured that there is absolutely no costs to be expected. In December I received a bill from Autopage for an amount of R3481,87. I immediately contacted the call center where not one member of staff has a clue whats going on. I waited to receive a call from the accounts department where I requested a recon of my account. 4 days later I received the document that does not even have most of my payments on it. Now my contract is R 1300 pm and the surplus amount I am querying. They informed me it is pro-rata for 15 days. I then requested a contract I signed stating pro-rata. No such documentation has been supp**** and I have been disconnected since 28/12/15. What is scary is that the 15 day surplus amount is more than my 30 day billing.<br> <br> I wont pay 1 cent until formal documentation is supp****. <br> <br> Suggestions Please?