1 reviews | Active since Aug 2015
INCORRECT BILLING FOR ALMOST 1 YEAR
I am on a uChoose Smart M with Vodacom which is a Top Up contract with Autopage from July 2014 where I paid a subscription of R517.20 per month.In September 2014, my phone was ******. The line was blocked and I then did a sim swap in order to be able to utilize my personal spare handset. It was from the time moving forward that the billing became irregular in that I was billed amounts between R1000.00 and R12,000.00. As I could not afford these amounts I would contact my bank to have the amounts returned. They were then unpaid. I also lodged numerous complaints with Autopage as they would then suspend my account as it was not paid. My plight now is that it is the fault of Autopage that I was being billed incorrectly which has now resulted in me having to use an alternate cellular contract as Autopage suspended my usage. I have not had the usage of my phone for almost a year now. I am now made to account for an amount in access of R10,000.000 and have been added to ITC and now have a bad credit rating.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
