Incorrect billing by autopage

My complaint relates to a user spend limit that was implemented and in force on a MTN contract which Autopage fails to honour. I have exhausted all avenues and followed the correct complaints procedure, but was never even contacted or communicated to. To aggrevate the situation my complaint was received and read by their online support system but the ticket was closed within 7 days without any communication or reason to me.<br> <br> The effect is a massive over charge on my account with MTN through Autopage. I am not satisfied with the failure to respond by Autopage and are further concerned that they are affecting the name of MTN.