Incorrect billing bad service issues

Called in regarding a issue logged 30 days ago (Ref 625610) regarding incorrect billing. Went into the store and was told that it will be credited in my April Bill. This didn't happen.<br> When I called to query this mistake and mention that the same issue is in my April bill, the consultant told me no it isn't incorrect. So now two different consultants are giving me polar opposite explanations on my query. Not only that, the consultant was constantly interrupting me, not allowing me to fully explain the situation and then towards the end of the call she changed what she was saying as well to match that of the first consultant.<br> Not only am I annoyed but now I am even more confused on the billing.<br> I initially went in to query the billing of two devices and services on a single number. Was told that was a system error and will be rectified within 14 days.<br> Called and Dinah said that it was because of the upgrade and it should be charged. End of the call she told me it had to be credited to my account and that I it should take 14 days.<br> Very hard sorting out problems when the consultants are rude and don't know what is going on.<br> Not happy.