incorrect billing and rude consultatnt

I called Jackie to query my claim as to why the itemised billing is different to the amount take from my account, she was very rude and hung up on me without explaining. I hope your calls are recorded please listen to the call I made to her after she left a voicemail on the 26th January 016 at 11:34. to this end I still do not have an explanation as to why my itemised billing is different to what was take from my account