VB
Vedette B

1 reviews | Active since May 2012

01 Aug 2015, 11:04

INCORRECT BILLING AFTER SIM SWOP

In January my iPad was ****** and I went to Autopage to report it and received a SIM swop. I received high bills for the next 3 months but have not used the new SIM. I went back to Autopage and requested a Billing Enquiry/dispute for I suspect the ****** SIM was never stopped when I did the SIM swop for ****** device. I phones 4 times and spoke to various people and went back to Autopage Heidelberg 2 times. Nobody is helping me resolve this problem. The amount I am referring to is almost R11000. <br> I need this sorted out. I need proper feedback and help from Autopge. That money needs to be returned to me, and not credited to my account. I am willing to go to the Ombudsman or a court with this issue.<br> Autopage should take responsibility for mistakes made by their employers.<br> Autopage should work on customer care.

0
Replies (1)
Autopage
Autopage's reply03 Aug 2015, 11:12
Official
Hello Vedette Bez,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,