JD
Jennalee D

1 reviews | Active since Jun 2014

08 Jan 2016, 19:22

Incorrect Billing

RENEWED contract. Changed nothing. Just got a new phone. A D/Order goes off my acc for R7916.13. My 2 contracts together are +- R1500/m. I phoned Autopage Cellular to lodge dispute to be told exactly what I complained about on Hello Peter 2 years ago. 7 gigs of data used. They sent me a URL request form i completed & sent back. Now I wait. I had to stop the D/Order but did an EFT for R1300.00 based on my Nov 15 bill to prevent suspension. Today get an sms contact urgently. I wasn't able to as was in a seminar. Get in my car in a huge thunderstorm send a message to my family, it doesn't go through. I get home to find put that neither of my contracts can text or phone. The account is suspended. I am fuming. Can't top up on the contract that I csn top up on to phone. So I have to inconvenience someone else by using their phone to make contact with Autopage Cellular again. I know they are going to say you have to pay the other R5900 in order to get reconnected. Why should I? my data is set and I pay for an additional gig. So why should I be inconvenienced again. I will stop at nothing to get out of these contract. Disgusted.

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