Incorrect billing

I reported the incorrect data usage on Hello Peter and also to their service department [Email Removed] They acknowledge the Hello Peter complaint with the number in question on my complaint. My signature at the bottom of my email to their service department also contained my current cell phone number. They reply with email below which I couldn't even track on my email system. I cut and paste it from their closing email, their was also no date of send on the email below. \<br> Good day <br> Thank you for contacting Autopage. <br> Kindly note we require your contract cellphone number or identity number in order to look into your account and assist you further. Please provide us with your contract cellphone number or identity number. <br> Should you have any further queries do not hesitate to contact us on contact number *** <br> Kind regards <br> Online Support <br> Autopage "While I was on leave. <br> Their second email dated 2015/12/10 just inform me that the case is now closed. They didn't even call me on my cell phone to get the number under investigation which was on the Hello Peter complaint.<br> <br> """