YB
Yusuf B

1 reviews | Active since Apr 2011

09 Jul 2015, 22:15

Incorrect billing - 4 consecutive months

I recently upgraded my contract with Autopage (after being moved to Autopage from Nashua). For the past 4 months on my itemised billing there were 2 types of incorrect bills. One relates to a line item with no description, duration or number but a random value (ranging from R80 - R120). The second relates to the SAME roaming charge (same date/description/value) on every invoice I have received. I have not been out the country the entire year. The call centre is extremely pathetic - normally they cant assist. On one occasion I was transferred 3 times before the call was dropped. So for the past 4 months there are about R200 worth of **** charges on my account. After complaining on hellopeter a few months back the first invoice was corrected but the below average call centre was unable to assist. I can clearly see that these **** transactions will be processed on my account in the coming months unless someone in management wakes up and fixes their apparent IT glitches.

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Replies (1)
Autopage
Autopage's reply10 Jul 2015, 15:30
Official
Hello yusuf86,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,