JG
Jennifer G

1 reviews | Active since Feb 2015

07 Jul 2015, 10:44

INCORRECT BILLING - ***

I just received my July billing today. I was shocked to find out that on this particular number I was billed R 922.52.<br> THIS SIM CARD HAS NOT BEEN IN USE FOR THE ENTIRE MONTH OF JUNE SO i DONT UNDERSTAND WHY I`M GETTING BILLED FOR DATA I DID NOT USE. I called in today but to no avail. I was given a reference<br> number and said my complaint will be escalated and I will not get billed for data I did not use . Eugen from the call centre was not much help to me ..I was given the ref. no . 755174...By the end of this month I will get billed in total R1,436.17 I AM DISGUSTED....You guys do not listen to the customer . I have a valid complaint...I am not going to pay for data I did not use. You guys abuse our trust.<br> <br> ....DISGUSTED AT INCORRECT BILLING

0
Replies (2)
Autopage
Autopage's reply08 Jul 2015, 16:11
Official
Hello jengov,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage
JG
Jennifer G's update23 Jun 2021, 16:24
Reviewer Update
This is in 2015 and still no feedback