MC
Melisa C

1 reviews | Active since Apr 2011

21 May 2015, 09:07

*********** staff

I have never dealt with such *********** staff in my life. I called autopage this morning because I took out a cell phone contract about a month ago. I informed the sales person that I will not be using the sim in the phone for calls, only for data. He said that's fine, and he wont bill me the normal monthly fee for clip or something like that. I have been trying to convert the airtime on this sim card to data, and was informed by your call centre that this isnt possible. I have then been transferred to 10 different people. everyone keeps telling me that this is not the right department, hold on ill transfer you to the right department. The last lady I spoke to by the name of Ditebo Moakhi, rudely transferred me, to a line where I was just holding, after I told her not to transfer me to another person. I requested to speak to a manager, she informed that her manager was in a meeting. I am a call centre trainer, I know how it works. I need someone competent to deal with query and it is sad that I need go to Hello Peter to try and get some resolution to this problem. Stop passing the buck and deal with with the problems created by *********** people.

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Replies (1)
Autopage
Autopage's reply21 May 2015, 10:26
Official
Hello melisaC,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.