HB
Hendrik B

1 reviews | Active since Sept 2015

26 Sept 2015, 12:09

*********** IDIOTS

I went to their Autopage branch in Mall@Carnival and requested information on what I need to do to have my contact cancelled so that I can take it over to Vodacom. I was advised that being a Business Contact I need a letterhead with the request and the directors ID copy. The request had to state that I want to cancel my contract and that the number must not be deleted or cancelled but taken over to Pre-Paid. On around the 1st August 2015 I took the necessary documents to them and was advised that the request was logged and that it will take to about a month for the change to happen. Around the 15th September 2015 I phoned Autopage and they advised that the number was now Pre Paid and that I can port to number to Vodacom.<br> On the 19th I went to Vodacom to acquire a new contract and the port in failed. They then phoned Autopage on the Monday who advised I need to contact them and Cell C and ever since I have been sent here and there and my number has been deactivated. This in a long story please contact me.<br>

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Replies (1)
Autopage
Autopage's reply28 Sept 2015, 14:29
Official
Hello Tecnoeng1,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage