dG
donovan G

1 reviews | Active since Jul 2015

09 Jul 2015, 11:26

*********** customer service department

Hope you are well, I DO hope you can help me, as I have calling autopage head office since the 17th june, going into gateway store as well to sort out this INCORRECT BILL!! I have NOT RECEIVED any HELP!!<br> <br> ?I had upgraded to new package on the 29th april, which was R499 for a samsung tab, a samsung A3 phone, and 100 sms, 100 data, 100 mins! <br> <br> I have called in from 17th june, going thru to so many different departments, they say task is closed but bill is still nt sorted<br> <br> ?They charged my mtn choice100 from dates 15/05 till 16/06 R127,19 on the june bill and yet again on for july invoice was charged again on the 1st june, same dates they charged me my mtn choice 100 R271...which is wrong, plus they added charges of data and sms...givin total of R294, that should not be you can pull out previous invoice as well as july and print out and its so evident to see the bill is incorrect there!!! <br> <br> <br> further down on bill dates 15/06 till 16/07 they charged data and sms yet again...and mymtn choice 100 at R399 which is wrong again!!!<br> <br> <br> <br> <br> <br> ?The R499 package, should be broken down as follows:<br> <br> <br> R69,86 is vat, <br> <br> <br> R280 is device,<br> <br> <br> R149,14 is for mymtn choic<br> <br> HELP!!!!

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Replies (1)
Autopage
Autopage's reply09 Jul 2015, 15:10
Official
Hello Donovan Gounden,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage