*********** client service

Friday the 13th of March 2015 my internet service (Altech Autopage cellular) was suspended because of unknown reasons. I phoned as always, to enquire what the problem is (***), after holding for about 2min I get a voice recorded system that asked me to leave a message because al the operators are currently busy and they will phone me back. I have left more than numerous messages. No response. On Monday morning I've phone again and finally reached client services who transferred me to accounts. I asked the accounts agent to check what the problem is, he said he sees that I have account balance +/- R6000 outstanding. I told the agent it is impossible to have such big amount outstanding, and he drop the call, I had to phone, again and again and again to get through to accounts. Eventually a reached accounts again, the agent also said what the balance is, I asked again how did they get to that amount, luckily she didn't drop the call as previous agent. She told me I was in arrears since January 2015. Nobody can explain or give me proof that I'm so high in arrears. They can not evensupply me with monthly statements. This is ridiculous and pathetic service.