*********** and ******** service

This entire year I've been querying my excessive bills, just to find out there is another number on my account, which neither show on my Invoices nor my Log-in page. No response or correction have been done in the last two months since I queried this. I've been struggling from 23 September to do a early settlement on my contract, as I do not see any other way out than converting to prepaid. Even though I paid the account in full and received acknowledgement of all documents having been received the contract has not only not been cancelled, but the R994 credit on my account has been removed through an adjustment. Nobody seems to be able to resolve the issues except cancellations whom is not available. Autopage has been renowned for poor service, but it has now just gone to pathetic.