1 reviews | Active since Jul 2014
Two weeks ago, I app**** to migrate from one contract to another, at no extra charge. I have subsequently had unending problems with no airtime, in spite of my contract being open, and no data either, although I am supposed to have 500Mb per month. Everytime I have phoned Autopage (I believe it has been six times), the call centre operators have a different story. Some have been that the contract is now a top-up contract, others have been that they have no idea, because the contract is open. Today I was told that when one migrates, one loses all airtime and data. Seriously? Autopage, if you are competing directly with MTN, CellC and Vodacom, I would assume that you know you need to be better than they are, or why are you in business? I have logged two calls for managers to phone me because I do not wish to shout at the call centre operators - not their fault that they are poorly trained. Why do you put poorly trained staff in the positions that are the face of your company to customers and potential customers. It makes you look absurd. And please don't write back and apologise, with vague promises that it will be attended to. Just fix it. Is this a breach of contract on your side?
Best regards,
Best regards,
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