Incompetence and no service delivery

Good day<br> My complaint regarding the BlackBerry 9720 refers. The response that I received from Altech Autopage (Mr. Marc Adonis) was that the handset was damaged to the extent that it could not be repaired. When the handset was returned to me on 10 December 2015 it was not even in a bag and NO report or feedback from the so-called Head Office was included. So many different stories (lies) were told that I am still not sure that the handset ever left Bloemfontein to Johannesburg for \repairs".<br> <br> On Thursday"