Incompetence and lack of customer service

My son's phone had been misplaced and then found end March. Process then input in place to reverse request to blacklist and suspend service. Blacklisting still happened 3 weeks later,I then made numerous calls to call centre to un- blacklist. Each time different responses from call centre agents, kept waiting on phone with music playing, agents completely lacking in knowledge. Situation further complicated by the fact that my son is at varsity in Cape Town and we are in JHB. I happened to be in Cape Town the week after phone was blacklisted. Resorted to finding an Autopage outlet, only to find Blue Route no longer had store, but it is listed on website. Kenilworth Centre helped me, had to go through whole process again. Waited for manager on the line at call centre to complain - no response. Sent email to service@autopage to complain - weeks later received email saying task closed - but no response to my complaint and they promptly blacklisted the phone again!!!!!. All this is on my profile - there is no way of complaining about the appaling service received by this *********** call centre. We have now had to go through the whole process of un-blacklisting the phone AGAIN!!!