Incompetence

Ref ***.<br> Dec 2015: Total MB 1348.42, Total Data Cost R192.70<br> Nov 2015: Total MB 1218.76, Total Data Cost R0.00<br> Oct 2015: Total MB 1348.85, Total Data Cost R0.00<br> Sep 2015: Total MB 1353.65, Total Data Cost R0.00<br> Aug 2015: Total MB 1248.33, Total Data Cost R1.69<br> Jul 2015: Total MB 1211.46, Total Data Cost R37.45<br> Jun 2015: Total MB 1372.42, Total Data Cost R259.46<br> May 2015: Total MB 16399.71, Total Data Cost R408.13<br> Apr 2015: Total MB 1206.45, Total Data Cost R20.82<br> <br> <br> As you can clearly see, I have had 1GB data included in my monthly package. It has been that way for the last 22 months but in January, I was charged for data.<br> <br> I have queried this since 26 January 2016 and almost a month later there is still no solution. Why?<br> Because Autopage cannot understand the difference between inclusive data and a data bundle add-on. I do not have a data bundle add-on, I have inclusive data. They cannot see the inclusive data, which is why I was charged, and cannot determine how to correct it.<br> <br> If I am wrong, then the system has given me 1GB free data every month for 22 months and charged me for the portions exceeding it.