Incompetance or Deceit

My first call to Autopage for an upgrade was late January. I spoke to a consultant to put an upgrade in process. the phone i wanted was not in stock. so i asked him to find out how long it would take to get it as it was not a popular phone. so he never got back to me so i called in. he said 2 weeks so i said process and order. By the 15th February he had not gotten back to me or carried out the upgrade. I then did it with another consultant who told me it would take 1 week at the worst 2 weeks to get here. The direct number to contact her just rings. everytime i called back to speak to her i wound up speaking to other people. Various calls on various days and i still dont have the phone. After been told its in stock and i am now told its not in stock. it has been escalated and i am waiting for a call back which never seems to come! i would l just like the truth and the phone. Why is this so hard to carry out? No one offers me the courtesy of a call to tell me that there is a delay or a problem.